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managed Services
systemsGo provides office IT support to foreign multinational companies throughout Asia in locations such as Tokyo, Osaka, Hong Kong, Shanghai, Singapore and Taiwan. Our office IT support services include the maintenance and administration of servers, network devices, desktop PCs as well end-user helpdesk support.
Flexible Support Options - We have two basic support models to choose from; “Classic Support” which is time based and “Assured Support” which is fixed fee based and set around mutually agreed service level agreements (SLAs). As each company is different, we work with our clients to help them chose either service and then customize a package that is ideally suited to their needs.
Consistent Quality Service - Consistency of service is maintained by assigning you a team, not just an individual, and by following established processes such as creating and maintaining documentation of your infrastructure, contact persons and policies. Our commitment to quality means our processes are constantly being improved. To ensure support is provided efficiently and cost effectively we assign engineers with the most relevant skill set and experience for the job. These range from associates to senior IT engineers as well as specialists in a particular field.
Bilingual Staff - Most of our staff are bilingual meaning that we can liaise between your head office IT department and regional offices and also work with local vendors ensuring corporate standards are adhered to and local requirements are communicated effectively. We reduce our clients administrative overhead by working directly with local vendors to procure hardware, software, manage off-site backups, and coordinate as necessary with telecommunication and internet providers.
24x7 Service - systemsGo provides a 24x7 emergency support service for customers who need access around the clock. If you have a project that has to get done by the next day, or your IT team in New York detects a problem in Tokyo systemsGo , can be on-site to follow your instructions and resolve the problem day or night.
Service Desk - Remote outsourced service desk services and fully managed on-site service desk teams give your organization the flexibility of receiving user support in multiple languages. The systemsGo multi-lingual team of service desk agents provides users throughout Asia with the technical answers they require for common off the shelf software and systems. Dispatch for deskside support can be done on an ad hoc basis or by a managed on-site team of engineers. Reporting is seamless through the integration of your corporate ticketing system into our support procedures.
IMAC - With the flexIMACs service, we reinvent the way Installations, Moves, Adds and Changes (IMAC) are fulfilled. Churn and IMAC events are a key cause of incidents and result in lost time and reduced productivity. At systemsGo, we offer a solution that enables businesses to lower the overall cost of IMAC and churn activity with flexibility to complete engagements from one sea to a complete office. Advantages of the flexIMACs solution include:
- Billing operations that align to client's internal accounting practices
- Lower total cost of service
- The ability to effectively predict and manage the total cost of IMACs
- Vendor consolidation and billing consolidation
- Small IMAC completion without the need for additional vendor involvement