systemsGo China is a trusted Services Advisor and Provider to enterprise clients across the following IT services domains:
IT CONSULTING AND DESIGN
Plan your IT transformation or China office’s next relocation and technology scopes with systemsGo China local and regional support experts guiding from a local planning and global design perspective. systemsGo helps our clients meet their company global standards, international best practices, and various local regulations in producing innovative and sensible design, plans and standards for their fit-outs, transformation initiatives or newly launched standards for the region.
Program Management and Managed Project Delivery from planning, to implementation and Go-Live support for Technology Deployments and Cloud Migrations, Office Relocations and IT build-outs. systemsGo Project Services ensure that your China and cross-border projects achieve quality results smoothly and with impact risk minimized, on-time and on-budget.
3RD PARTY COORDINATION
Managing China IT depends upon solid support by Building Management, Telco’s other 3rd party contractors. We simplify how you remotely manage complex local issues by applying our China 3rd party coordination experience to being your global IT and local office stakeholders coordination interface to technology and build-out related 3rd parties. Our clients find this is an invaluable addition for ensuring that their demand changes in office location, technology or capacity throughout the operations lifecycle continue smoothly.
ON-SITE IT SUPPORT
IT support services in highly professional environments require responsive, bilingual, customer service-oriented engineers. Our engineers are certified across a variety of system specialties to provide on-premise and remote support services, as a scheduled or ad-hoc service for a range of technical levels, from Desk-Side and Remote Hands support to Senior Engineering.
Supported by both our Shanghai and Osaka Service Desks and our CCS (Customer Care System) with 8×5 to 24×7 SLA’s, systemsGo helps you deliver multilingual incident handling including greet-and-track, incident resolution, escalation and dispatch services for user, hardware and software scopes.
Hiring and managing support levels via quality, bilingual in-house engineers is a key challenge in China. systemsGo Backfill and Full-Time Engineer services help you to fill and manage your short term and semi-permanent IT staffing and service level management requirements. In Tier 1 cities like Shanghai and Beijing, our complete range of IT-BPO services help you achieve support continuity. As our client demands and capabilities continue to grow, we also provide select services such as fulltime engineers for some remote sites in North and East China.