IT Support Engineer

systemsGo

Full Time
Shanghai
2 years
systemsGo is now conducting interviews to fill IT Support Engineer positions for our rapidly growing teams. All positions include systemsGo’s competitive standard benefits package.Successful candidates will work alongside our team of friendly, young, skilled professionals from China and other APAC countries in providing on-site desktop IT engineering support and customer service to our prestigious multinational clients, which are located in or near to the city where your permanent position will be located.Job Description

  • Provide regular scheduled and ad hoc support to selected systemsGo MNC clients
  • Troubleshoot and find solutions for end user computer problems at the desktop level
  • Act as a consultant for IT systems configuration, migration and operations issues
  • Replace PC and Server parts, perform hardware upgrades and conduct regular hardware maintenance
  • Monitor client problems until they are resolved, providing frequent updates
  • Assist systemsGo project teams to stage, configure and test IT equipment as needed to complete projects on schedule
  • Communicate status of client issues and report to the Service Delivery Manager

Required Qualifications

  • Minimum 2 Years Practical Working Experience as a Support Engineer
  • Microsoft Certifications: MCSA/MCSE/MCITP Experience on Windows Server 2008 preferred
  • Cisco Certifications: CCNA; CCNP/CCDA/CIPT desirable
  • Should Have Solid Knowledge of Networking, Operating Systems and Applications
  • Candidates with Technical Diploma, B.Sc. or B.EE. preferred
  • English – Both written and spoken fluency required
  • Mandarin – Spoken fluency required

To apply, please send your resume to  Careers-Shanghai@systemsGo.asia

TypeFull Time
Reporting ToService Delivery Manager, China
Work PlaceShanghai Office