systemsGo is growing rapidly and currently seeking an experienced Associate IT Support Engineer who enjoys service delivery of our high-quality IT solutions to new and existing clients. We value self-motivated, enthusiastic professionals who get excited about the excellent professional services for our clients. You should be dependable, curious, and welcome new challenges.

You will work with a dedicated and energetic group of multi-lingual/multi-cultural professionals in an environment with opportunities to develop new knowledge and skills, and perform the responsibilities as listed.

 Responsibilities (but not limited):

• Provide regular scheduled and ad hoc IT support to systemsGo clients (MNCs)
• Provide Level 1 and Level 2 desktop support at client office
• Complete project tasks as instructed by Project Managers on client or internal projects
• Actively build on IT and communication skills to improve on skill set and effectiveness
• Occasional after-hours assignments with appropriate compensation

Qualifications

• Diploma/Degree in Computer Science/Information Technology preferred
• 2-3 years of experience in IT helpdesk/ticketing system or technical support role, supporting MNC preferred. Some experience in networking setup and support is a definite advantage
• Pro-active, customer focused, and comfortable dealing with end users directly
• Able to describe issues clearly to end users and client management, and report on results effectively
• Some experience in networking setup and support is a definite advantage
• Comfortable working in a team or individually
• Fluent in English and Cantonese is a must
• Able to work outside normal business hours for emergency issues
• Immediate availability will be an advantage
• Overseas applicants will not be considered at this stage

Computer Skills

• Client system Microsoft certification
• Windows 7/8/10 MCP/MCITP, MCTS/MCDST, MCSA/MCSE highly desirable
• Office 365 environment
• VC support experience on Cisco WebEx / Zooms Polycom etc
• Windows Server experience
• Working knowledge of Microsoft service (AD, DNS, DHCP, WSUS, GPO)
• Networking experience (checkpoint firewall and HP switches is a plus)
• VDI

Benefits & Working Conditions:

• 5-day work week, 14 days annual leave (increment annually to 18 days), health insurance including coverage for dependents
• Personal development allowance for approved training
• Work from the systemsGo office in Sheung Wan, reporting to the Service Delivery Manager, with varied client assignments

To apply, please send your resume to Career@systemsGo.asia