Associate Engineer

Full Time
Hong Kong
4 years

systemsGo is seeking a bright and friendly individual with excellent communication skills and a track record for providing great customer service to join our Hong Kong organization in providing IT support and project services to our growing client base. This is a permanent, full-time position offering competitive salary & benefits. You will have a unique opportunity to work in a variety of challenging IT environments to quickly build up your IT and communication skills.

Responsibilities (but not limited):

  • Provide regular scheduled and ad hoc IT support to systemsGo clients (MNCs)
  • Provide Level 1 and Level 2 desktop support at client office
  • Complete project tasks as instructed by Project Managers on client or internal projects
  • Actively build on IT and communication skills to improve on skill set and effectiveness
  • Occasional after-hours assignments with appropriate compensation


  • Pro-active, customer focused, and comfortable dealing with end users directly
  • Able to describe issues clearly to end users and client management, and report on results effectively
  • 2 years’ experience in IT helpdesk role or technical support role, supporting MNC preferred
  • Comfortable working in a team or individually
  • Fluent in English and Cantonese is a must
  • Diploma/Degree in Computer Science/Information Technology preferred
  • Windows 7/8/10 MCP/MCITP, MCTS/MCDST, MCSA/MCSE highly desirable
  • Some experience in networking setup and support is a definite advantage
  • Experience with help desk/ticketing systems preferred
  • Immediate availability will be an advantage
  • Overseas applicants will not be considered at this stage

Benefits & Working Conditions:

  • 5-day work week, 14 days annual leave (increment annually to 18 days), health insurance including coverage for dependents
  • Personal development allowance for approved training
  • Work from the systemsGo office in Sheung Wan, reporting to the Service Delivery Manager, with varied client assignments

To apply, please send your resume to

Work PlaceHong Kong