systemsGo is seeking a bright and friendly individual with excellent communication skills and a track record for providing great customer service to join our Hong Kong organization in providing IT support and project services to our growing client base. This is a permanent, full-time position offering competitive salary & benefits. You will have a unique opportunity to work in a variety of challenging IT environments to quickly build up your IT and communication skills.

Responsibilities (but not limited):

• Provide regular scheduled and ad hoc IT support to systemsGo clients (MNCs)
• Provide Level 1 and Level 2 desktop support at client office
• Complete project tasks as instructed by Project Managers on client or internal projects
• Actively build on IT and communication skills to improve on skill set and effectiveness
• Occasional after-hours assignments with appropriate compensation

Requirements:

• Pro-active, customer focused, and comfortable dealing with end users directly
• Able to describe issues clearly to end users and client management, and report on results effectively
• 2 years’ experience in IT helpdesk role or technical support role, supporting MNC preferred
• Comfortable working in a team or individually
• Fluent in English and Cantonese is a must
• Diploma/Degree in Computer Science/Information Technology preferred
• Windows 7/8/10 MCP/MCITP, MCTS/MCDST, MCSA/MCSE highly desirable
• Some experience in networking setup and support is a definite advantage
• Experience with help desk/ticketing systems preferred
• Immediate availability will be an advantage
• Overseas applicants will not be considered at this stage

Benefits & Working Conditions:

• 5-day work week, 14 days annual leave (increment annually to 18 days), health insurance including coverage for dependents
• Personal development allowance for approved training
• Work from the systemsGo office in Sheung Wan, reporting to the Service Delivery Manager, with varied client assignments

To apply, please send your resume to Careers-HongKong@systemsGo.asia