Associate IT Support Engineer, Delhi, India

systemsGo

Full Time
Delhi
Posted 2 months ago

systemsGo is growing rapidly and currently seeking an experienced Associate IT Support Engineer to join our India (Delhi) team. The successful candidate would be someone who enjoys service delivery of our high-quality IT solutions to new and existing clients. We value self-motivated, enthusiastic professionals who get excited about the excellent professional services for our clients. You should be dependable, curious, and welcome new challenges. 

You will work with a dedicated and energetic group of multi-lingual/multi-cultural professionals in an environment with opportunities to develop new knowledge and skills, and perform the responsibilities as listed. 

Responsibilities:

  • IT Helpdesk 1st & 2nd line support (either from users directly or global help desk) 
  • End-user support re. PC, mobile phone, office phone, printer, scanner, etc.; requested via mail/phone/walk-in by end-user 
  • Support work includes troubleshooting, problem isolation/analysis, providing workarounds/resolutions, escalation of issues to manufacturer/IT teams abroad
  • Support target sites are local offices, warehouses, R&D Centre, annual event at hotel, by remote/onsite, also annual power inspection support for those sites

Additional responsibilities outside of support;

  • Projects, such as PC/Mobile phone/handy printer kitting, office/warehouse move and expansion, participate global project as local counterpart and handle local tasks, such as domain migration, Upgrade to Windows10, Office365/Exchange online/IP phone migration, Develop local SharePoint site, Website update 

Requirements:

  • Diploma/Degree in Computer Science/Information Technology preferred
  • 3+ years of experience in IT helpdesk/ticketing system or technical support role, supporting MNC preferred. Some experience in networking setup and support is a definite advantage 
  • Pro-active, customer focused, and comfortable dealing with end users directly 
  • Able to describe issues clearly to end users and client management, and report on results effectively
  • Some experience in networking setup and support is a definite advantage 
  • Comfortable working in a team or individually
  • Fluence in English is a must 
  • Able to work outside normal business hours for emergency issues 
  • Immediate availability will be an advantage 
  • Overseas applicants will not be considered at this stage 

Computer Skills

  • Client system Microsoft certification
  • Windows 7/8/10 MCP/MCITP, MCTS/MCDST, MCSA/MCSE highly desirable
  • Office 365 environment
  • VC support experience on Cisco WebEx / Zooms Polycom etc
  • Windows Server experience
  • Working knowledge of Microsoft service (AD, DNS, DHCP, WSUS, GPO)

To apply, please send your resume to Career@systemsGo.asia

 

Job Features

Job CategoryIT Engineer
Work PlaceDelhi, India
TypeFull-Time

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