Associate IT Support Engineer, Mumbai, India


Full Time
Posted 1 month ago

systemsGo is growing rapidly and currently seeking an experienced Associate IT Support Engineer to join our India team. We value self-motivated, enthusiastic professionals who get excited about the excellent professional services for our clients. You should be dependable, curious, and welcome new challenges. The selected candidate will be working full time onsite at our client’s office in Mumbai.

You will work with a dedicated and energetic group of multi-lingual/multi-cultural professionals in an environment with opportunities to develop new knowledge and skills, and perform the responsibilities as listed.

 Responsibilities (but not limited):

  • IT Helpdesk 1st & 2nd line support (either from users directly or global help desk)
  • End-user support re. PC, mobile phone, office phone, printer, scanner, etc.; requested via mail/phone/walk-in by end-user
  • Support work includes troubleshooting, problem isolation/analysis, providing workarounds/resolutions, escalation of issues to manufacturer/IT teams abroad
  • Support target sites are local offices, warehouses, R&D Centre, annual event at hotel, by remote/onsite, also annual power inspection support for those sites

Additional responsibilities outside of support;

  • Projects, such as PC/Mobile phone/handy printer kitting, office/warehouse move and expansion, participate global project as local counterpart and handle local tasks, such as domain migration, Upgrade to Windows10, Office365/Exchange online/IP phone migration, Develop local SharePoint site, Website update


  • Diploma/Degree in Computer Science/Information Technology preferred
  • 3+ years of experience in IT helpdesk/ticketing system or technical support role, supporting MNC preferred. Some experience in networking setup and support is a definite advantage
  • Pro-active, customer focused, and comfortable dealing with end users directly
  • Able to describe issues clearly to end users and client management, and report on results effectively
  • Some experience in networking setup and support is a definite advantage
  • Comfortable working in a team or individually
  • Fluent in English is a must
  • Able to work outside normal business hours for emergency issues
  • Immediate availability will be an advantage
  • Overseas applicants will not be considered at this stage

Computer Skills

  • Client system Microsoft certification
  • Windows 7/8/10 MCP/MCITP, MCTS/MCDST, MCSA/MCSE highly desirable
  • Office 365 environment
  • VC support experience on Cisco WebEx / Zooms Polycom etc
  • Working knowledge of Microsoft service (AD, DNS, DHCP, WSUS, GPO)

To apply, please send your resume to


Job Features

Job CategoryIT Engineer
Work PlaceMumbai, India

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