On-site IT Support Engineer-systemsGo Singapore Office

systemsGo

Full Time
Singapore
Posted 2 weeks ago

systemsGo is growing rapidly and currently seeking an experienced On-site IT Support Engineer, based in Singapore who enjoys service delivery of our high-quality IT solutions to new and existing clients. We value self-motivated, enthusiastic professionals who get excited about the excellent professional services for our clients. You should be dependable, curious, and welcome new challenges.

You will work with a dedicated and energetic group of multi-lingual/multi-cultural professionals in an environment with opportunities to develop new knowledge and skills, and perform the responsibilities as listed.

 Responsibilities:

  • Provide regular scheduled and ad hoc support for IT infrastructure and user desktop applications.
  • Troubleshoot, monitor & report on critical problems to the client, Team Lead or Service Delivery Manager until they are resolved.
  • Maintain and troubleshoot internal IT infrastructure including PC procurement and setup
  • Utilize technical and communication skills to resolve onsite trouble tickets and end user support issues in an efficient manner and with a focus on customer service.
  • Support and participate other ad-hoc Company’s initiatives, assignments and projects.

 Qualifications

  • Diploma/Degree preferably in Computer Science, Information Technology or relevant discipline
  • At least 3 to 5 years’ working experience in an end-user desktop support role or service management role
  • Strong working experience of the following areas: Windows 10, Microsoft Office 365, Microsoft Outlook, VPN software, SCCM, Symantec Endpoint protection, mobile device, network and various proprietary applications
  • Familiar with remote desktop support
  • Familiar with a variety of IT Service Desk concepts, practices, procedures and policies
  • Experience in working with globally distributed users and support teams
  • Technical Troubleshooting experience is a must
  • Certification in ITIL v3 foundation is preferable. Other industry recognized qualification is desirable
  • Experience and familiar with Cloud technology is a plus
  • Good command of spoken or written English

The key competencies for this position include:

  • Strong communication skills and the ability to interact with business users at all levels in the organization
  • Good organizational skills and excellent demonstrated troubleshooting and crisis management abilities
  • Ability or the potential to take on higher level responsibilities
  • Demonstrated willingness to go beyond the normal job requirements
  • Ability to complete all tasks and projects in a timely manner within the established SLA time period
  • Ability to conduct themselves in a mature and professional manner towards clients and co-workers (accountability, use of good judgment, provide proper follow-up)
  • Able to work under pressure, good self-learning ability and ability to priorize planned and unplanned tasks
  • Proactive and customer oriented. Personally committed to meet service quality standards
  • Good interpersonal skills

 To apply, please send your resume to Career@systemsGo.asia

Job Features

TypeFull-Time
Work PlaceSingapore

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