Quick Enquiry

Unwavering pursuit of quality
We listen to our clients to understand their business needs. We design and deliver solutions from our range of professional services, creating value to benefit all stakeholders. To achieve this we combine an enriching and satisfying employment environment with a culture of customer service excellence and an unwavering pursuit of quality through devoted adherence to process and continuous improvement.


      No posts were found.


    IP PBX – Increasing Business Productivity, part 1

    What is IP PBX?

    PBX (Private Branch Exchange) is the central switching system for phone calls, video calls, email, fax, instant messaging, conferencing solutions, SMS, and mobile telephony within a business. The PBX handles internal traffic between stations and acts as a gatekeeper to the outside world. In past decade or so, the analog and legacy PBX has been becoming obsolete. Instead, IP PBX is more dominant in enterprise environments. The system allows you to make phone call over the Internet. Rather than having a separate line for each phone, like you would traditionally, IP PBX allows a business to share a smaller pool of lines across the entire business.


    These are some of the benefits of IP PBX:


    1. Mobility
    Extension Portability, Voicemail, Video Conferencing, SMS, and Presence


    2. Communication Options
    Fax, Voice, Video Conferencing, Video Surveillance, Data/Screen Sharing, and Chat


    3. Voice Options
    Least-cost Call-routing, Call Transfer/Park/Queue/Hold, Ring/Hunt Group, IVR, and Auto-Attendant


    4. Interconnected Business and Improved Productivity
    One platform for all communications, as well as access to Phonebooks, Calls, and Fax


    5. Closer Contact with Clients
    Video Calls and Conferencing


    More people in western culture have moved away from the traditional PBX setup and are now using IP PBX technology (either on-premise or cloud-hosted PBX) via an application on their smartphone, PC, or other mobile device. In addition, younger companies and startups are increasingly switching to virtual IP PBX setups. Most startups tend not to be concerned about which provider they use if the basic business call needs are met and the provider has options for feature function expandability, such as chat and voice.


    Even though IP PBX has been become the preferred choice for companies, whether or not it can be utilized in an efficient and productive manner depends heavily on the business itself. For example, many trading and financial companies still use physical wired phones due to the fact that they have regulations which stipulate that the calls must be monitored. Recording via smart application is much more complicated.


    This is also particularly true for call centers or large global companies that have complicated rules in which different groups are required to have different rules on how to handle calls, including call automation. Without understanding how the business needs to function, it is hard to configure an IP PBX for maximum productivity.


    For an IT department, implementing an IP PBX can ease the workload of your team and can alleviate many of the most common issues faced when managing a traditional PBX.


    There are some of the major benefits to having an IP PBX for an IT department.


    1. Single Network
    Easy installation and setup. Traditional PBXs usually require their own network and cabling. It can be quite expensive and time consuming to build a separate telephone network that spans all business locations.


    2. Multiple Office Peering
    IP PBXs can transmit voice calls over a company WAN IP Network. With IP Telephony, the network can be used to carry voice, video, data, and mobility features. If your business has multiple locations, with a traditional PBX system, a physical PBX may have to be placed in each location, but with IP PBX, an IP PBX system at one location can cover all other locations as long as internet is available.


    3. Integration of Multiple Technologies
    An IP PBX system can provide a wide variety of features. Commonly referred to as “Unified Communications”, such features include Voice, Video, Data Sharing, Chat, Extension Mobility, Mobile Softphone Apps, Fax, and CRM software.


    4. Easy Management
    If you have internal technical resources, you can easily maintain and manage the system without the need for an IP Telephony specialist. A Web-based Administrative GUI can be made available in most IP PBX systems. This allows maintenance tasks, such as to adding and deleting users accounts, to be performed much more easily.


    Unlike a traditional PBX, in an IP PBX environment, you can move freely around the office and keep your mobility by either switching your assigned phone to another Ethernet port or using Extension Mobility to login to your extension on a phone that is not currently being used by another staff member.


    The IP PBX communication protocol utilizes SIP (Session Initiation Protocols), an open source technology, which can help to eliminate vendor lock-in for physical phones or smartphone applications.


    Some of the more recent IP PBX systems are not locked to physical hardware, but instead can be implemented as virtual software that can be run on existing computers/servers. (e.g. 3CX, Asterisk, Trixbox, FreePBX, etc.). A Software IP Phone does not require hardware handsets. When new people join, all you need is to add a new license for the employees.


    5. Huge Cost Savings
    There is no long-distance call charge between branch offices when utilizing VoIP calling via an IP PBX system, as calls are routed over the internet via SIP Trunking technology.


    An IP PBX system also allows you to assign an internal extension to an IP phone application installed on a smartphone. This setup can also reduce the cost of telephone calls within the enterprise, as it allows the mobile users to utilize IP PBX functions as if they are working within a single physical office space. An initial one-time deployment cost may be required, but even so, this solution can provide enormous savings on ongoing service costs.


    Are you interested in trying IP PBX? In our next article, we will discuss the differences between On-Premise IP PBX systems and Hosted IP PBX systems.



    Please contact us for more details.

    We‘d Love To Hear From You