Our support services are designed to keep your business up and running. From remote system and device monitoring through dedicated helpdesks to onsite IT personnel, our support solutions will keep your business working efficiently allowing you to focus on doing what you do best.
systemsGo ASSURED is a complete suite of Managed IT Services.
The services are applicable to any organization with any size of IT environment and are designed to cover all your IT Monitoring, Maintenance and Support requirements.
DAY TO DAY SUPPORT
If your HQ IT organization has your IT systems under control but needs a qualified support engineer in your office part-time, we’re here for you. Our engineer will function as an extension of your IT department, follow your standards, escalate to your experts and update your ticketing system when the job’s done.
SMART HANDS SERVICE
If you don’t need scheduled onsite support but occasionally need to have someone you can trust and can communicate with to act as your hands and eyes in your office or data centre we can help. Scheduled in advance or Ad Hoc – Coverage available up to 365x7x24, with SLA guarantees.
We know it is hard to manage a helpdesk remotely. We can handle the staffing, operations and management of your Service Desk on a local, regional or follow-the-sun basis. We can even design and set it up for you (see Project Services.)
Whether you have a problem which requires specialist design expertise, or a large team for a weekend migration project, our qualified engineers can offer effective solutions bringing fresh insight and independent thinking.
STAFFING AND RECRUITMENT SOLUTIONS
Maintaining the IT infrastructure requires a capable and committed IT team. Whether outsourcing or recruiting IT staff you need to be sure they are not only suitably qualified, but also motivated and will fit seamlessly into your organization. We find good people for our own delivery teams, we can help you too.
Your IT assets are valuable, but they can cost you dearly if they are in the wrong place, not properly installed or not covered by a warranty when it’s needed. We can manage your IT assets through the whole lifecycle to ensure they deliver the value you paid for.