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systemsGo expands work with McDonald’s across APAC

Earlier this year, systemsGo was engaged to implement a new table service system in McDonald’s stores throughout China.

With the early stages of the rollout completed successfully, we have now extended our services in the APAC region, with a successful installation in a Sydney store and two Hong Kong stores completed in June.

systemsGo has been responsible for cabling, configuration, testing, user training and project management. In China, where we implemented the first part of the rollout, our role has extended to providing coaching and consulting services to the local McDonald’s teams.

The new table service system allows McDonalds’ customers to place orders using a kiosk and pick up a numbered ‘table tent’ once the order is complete. The McDonald’s crew member uses the table service monitor to identify the number’s location and deliver the order directly to the customer.